Hays Clicks – Online Shopping Help

Placing Your Order

Is there a fee to use this service?

Currently, there is no fee for our Hays Clicks pickup service.

Is there a minimum order amount?

No minimum to use Hays Clicks.

How do I pay for my order?

Payment is accepted online only. You may use a credit or debit card for payment using our secure online payment system.

Can I use coupons?

Unfortunately, we cannot accept paper coupons online. If you have a Hays Rewards card, you can clip digital coupons from our website, and if you purchase qualifying items, those coupons will automatically be redeemed at the time of purchase.

Why is there a provisional hold at checkout?

We temporarily authorize your card for the higher of $5 or 10% of the item total. It helps account for charges like item substitutions, final sales tax, and items sold by weight. As soon as your order is complete, we charge your card for exactly what was ordered.

Why am I shown an estimated total at checkout?

The prices displayed on our website reflect our current price. Please know that you will be charged the price of the items at the day and time you pick up your order. Taxes aren’t shown at checkout.

How do I order items sold by weight?

Certain items such as apples, bananas, pork chops, and steaks are purchased individually online for convenience, but still paid for by the pound. When your personal shopper selects your items, they are weighed at the store and you’re charged for the exact weight of your item.


Pick Up Information

Where do I go to pick up my order?

The parking for Hays Clicks pickup is located in the parking lot. You will see a green painted space with a Hays Clicks pickup sign posted. Call the number listed and we will bring your order out to you.

What are your pick up hours?

Grocery pickup is available from 10 AM to 7 PM 7 days per week.

How soon can I pickup my order?

Orders must be placed two hours in advance. You can also place an order up to 7 days in advance.